Returns & Exchanges
At September Coffee, we strive for every cup to be perfect; however, due to the perishable nature of our artisanal beans, we offer returns or replacements on damaged items and incorrect orders within 14 days of delivery.
Contact Support
Email our roasting team at [email protected] with your order number and a brief explanation of the issue.
Provide Documentation
For damaged goods or quality concerns, please attach clear photos of the packaging and the roast date printed on the bag.
Await Verification
Our quality control team will review your request within 48 hours to determine if a return, refund, or fresh replacement is appropriate.
Receive Resolution
Once approved, we will ship a replacement bag immediately or issue a full refund to your original payment method, no return shipment of coffee required.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing